Our Customer Services & Solutions

Evaluation

• Evaluation of client for specialized products
• Evaluation of client's home for wheelchair accessibility
• Evaluation of client's workplace for wheelchair accessibility
• Evaluation of client's feasibility for wheelchair transport

Billing

• Time and travel to secure proper documentation for patient
• Billing of primary or secondary payer sources
• Rework of denied claims
• User compliance reports
• Accepting assignment on most products (accepting full payment at the “maximum allowable charge” rate)

Product

• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Pick-up and delivery of product
• Monitoring use of product
• Cleaning of equipment
• Loaner products while client's product is in for service
• Provide oxygen conserving devices for client's ease of portability of O2
• Providing equipment in special cases prior to being able to bill for them

Additional

• 24 hour emergency service
• Follow-up with physicians (progress and compliance)
• Product and technology training for physicians and therapists
• Arrange for patient travel
• Respiratory health education to seniors in assisted living centers
• Mastectomy fitting and consultaion with a nurse
• Breast feeding equipment and supplies with lactation consultation assistance
• Certified fitters for medical compression garments